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Privacy Policy

Effective Date: 27 July, 2026

1. Introduction

Welcome to HomeoMate, a cloud-based Practice Management System developed and maintained by VSquare Soft.

HomeoMate is designed exclusively for licensed homeopathy clinics and healthcare organizations. The platform is intended for use only by authorized clinic personnel, including clinic owners, doctors, receptionists, assistants, pharmacists, and other staff members authorized by the subscribing clinic.

This Privacy Policy explains how HomeoMate collects, processes, stores, and protects information while providing our services.

2. Information We Collect

A. Clinic Information

We collect information necessary to create and manage the clinic account, including:

  • Clinic Name
  • Clinic Address
  • Contact Information
  • GST Details (if applicable)
  • Subscription Details

B. Authorized Staff Information

To manage access to the platform, we collect:

  • Name
  • Email Address
  • Mobile Number
  • Role and Permissions
  • Login Credentials

C. Patient Information

HomeoMate stores patient information entered by authorized clinic staff, which may include:

  • Name
  • Age
  • Gender
  • Contact Details
  • Medical History
  • Constitutional Case Records
  • Prescriptions
  • Laboratory Reports
  • Follow-up Records
  • Billing and Payment Details

HomeoMate stores this information solely to provide services to the subscribing clinic.

3. Purpose of Data Processing

Information collected through HomeoMate is used solely to:

  • Manage clinic operations
  • Maintain patient records
  • Generate prescriptions
  • Track follow-up visits
  • Process billing and payments
  • Generate reports and analytics
  • Provide customer support
  • Maintain platform security
  • Improve system performance

We do not sell, rent, or use patient information for advertising or marketing purposes.

4. Data Ownership

All clinic data and patient records entered into HomeoMate remain the exclusive property of the respective clinic.

VSquare Soft acts only as a technology service provider and processes information on behalf of the subscribing clinic.

5. Clinic Responsibilities

The subscribing clinic is responsible for:

  • Obtaining all necessary patient consents.
  • Ensuring the accuracy of patient records.
  • Managing staff access permissions.
  • Complying with applicable healthcare and privacy laws.
  • Maintaining the confidentiality of patient information.

6. Data Security

We implement appropriate technical and organizational measures to protect information, including:

  • Secure encrypted communication (HTTPS)
  • Password-protected accounts
  • Role-based access control
  • Secure cloud infrastructure
  • Regular system backups
  • Activity logging and monitoring
  • Controlled access to production systems

While we follow industry-standard security practices, no electronic system can guarantee absolute security.

7. Data Sharing

VSquare Soft does not sell or disclose patient information.

Information may be shared only:

  • At the direction of the subscribing clinic.
  • When required by applicable law.
  • With trusted service providers necessary to operate HomeoMate, under strict confidentiality obligations.

8. Data Retention

Information is retained for the duration of the clinic’s subscription or as required by applicable laws.

Following account termination, information may be retained for a limited period for backup, legal compliance, or dispute resolution before secure deletion.

9. Data Access Requests

Patient-related requests regarding access, correction, or deletion of information should be directed to the respective clinic.

VSquare Soft does not independently modify or disclose patient records except as instructed by the clinic or when legally required.

10. Cookies

HomeoMate and its website may use cookies to:

  • Maintain secure login sessions
  • Remember user preferences
  • Improve platform performance
  • Analyze system usage

Users may disable cookies through browser settings, although certain features may be affected.

11. Updates to this Policy

We may revise this Privacy Policy from time to time. Updated versions will be published on our website or within the application with a revised effective date.

12. Contact Us

VSquare Soft

Website: https://www.vsquaresoft.com

Email: info@vsquaresoft.com